TERMS

VOX FOOTWEAR INC. Est. in 2005. VOX has a proud legacy of designing and manufacturing high quality skateboarding footwear and apparel. Our team riders create, live and embody VOX style.

TERMS OF SERVICE
This Web site ("Site") is operated by Voxfootwearinc.com, and offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference herein and such additional terms and conditions, agreements and notices that may apply to any page or section of the Site.
 
CONTACT
Customer Service:
Phone: (760) 727-3218 x100
Email: info@voxfootwearinc.com

PAYMENT
We accept Paypal payments and the following credit cards: Visa, Mastercard, American Express, and Discovery.
8.25% sales tax is added to merchandise orders delivered to a California address.
$10 minimum on credit card orders (orders must be placed by credit card holder only) Credit card orders over $500 will require additional verification and we will call you to provide the necessary information.

*Please note that we must receive payment before we can process any order. We cannot bill. For online orders, your credit card will be charged before the order is shipped.*
 
ORDERS, SHIPPING, SUBSTITUTIONS:
WE CANNOT SHIP TO P.O. BOXES:
If you provide us with a P.O. Box address, we will call you to get an alternative address before shipping your order. If you cannot provide us with an alternative address we will cancel and refund your order.
INCORRECT OR UNDELIVERABLE ADDRESS:
In the event that an incorrect address is provided to us the package will come back to us from the shipper and we will cancel the order and provide a refund less the cost of returning the package to us charged by the shipper. Also, If the shipper has a legitimate address and makes multiple attempts to deliver the package, but is unable to deliver, it will come back to us from the shipper and we will cancel the order and provide a refund less the cost of returning the package to us charged by the shipper.
SHIPPING TIME: Depending on the type of shipping selected and destination, please allow up to two weeks for delivery once your order is processed.
SUBSTITUTIONS: From time to time we may be sold out of your specified color way, we reserve the right to substitute the item with the next closest colorway in your chosen style.

INTERNATIONAL ORDERS
Orders may be subject to import duties and taxes, which are levied once your package reaches your country. Vox does not collect import duties and taxes and cannot predict these particular charges. These duties and taxes are not included with the shipping calculation and are the responsibility of the customer. For information regarding your country’s customs policies, please contact your local customs office. 

REFUNDS, RETURNS & EXCHANGES
All Refunds must be requested within 7 days of delivery. All Exchanges must be made within 30 days of delivery. We will exchange or refund any item still in resellable condition. Return the item with a copy of your invoice and reason for return. Please call for details. Customer is responsible for return shipping charges. Credit card refunds will take approximately 5-7 business days from the time we receive your return.
 
 *PLEASE NOTE WE CANNOT REFUND SHIPPING CHARGES
 
PRIVACY
We do not sell or rent any personal information. Customers who purchase items from our retail store are given the option of having their e-mail addresses added to our database. For those customers who have opted in, we use their e-mail addresses to provide them with merchandise-related correspondence, editorial updates, and periodic newsletters. Customers have the choice to opt out of our mailing list at any time.
 
The telephone numbers and/or e-mail addresses provided by our on-line customers will be used only to notify you about any problems that could arise with your order.

VOX FOOTWEAR INC.

3131 Scott St. Vista, CA 92081
Email: info@voxfootwearinc.com
Phone: (760) 727-3218